Our Commitment to Privacy
What is personal information?
“Personal Information” is any recorded information about an identifiable person, other than the name, title, business address and business telephone number of a person. It includes such things as a person’s home address, date of birth, social insurance number, medical and financial information. Such information may be gathered from customers, employees, and web site visitors. In all cases, we are committed to protecting the privacy of individuals and the integrity of their personal information.
How and Why We Collect Personal Information
With respect to our customers, most of the Personal Information is collected and received primarily in connection with products and services provided by True North Home Solutions, and during the establishment of our customers’ accounts with us. In the normal course of doing business, we also use Personal Information for various purposes, including:
- Establishing, managing and terminating business relations with you;
- Reviewing the products and services that we provide to you;
- Reviewing the products and services that we obtain from you;
- Informing you of our products and services other than those that you have specifically requested;
- Informing you of products and services of True North Home Solutions or those of carefully selected third parties may wish to offer you;
- Protecting us against error, fraud, theft and damage to our goods and property;
- Enabling us to comply with applicable law or regulatory requirements; and
- Any other reasonable purpose to which you consent.
While we may collect such additional Personal Information on an ongoing basis, we only collect and store such information that is necessary to help us provide and maintain our services to our customers or such other reasonable purposes that a customer has consented to.
We may also collect Personal Information through our website, which may use tracking software in the form of “cookies” (text files containing unique identification numbers identifying the Internet browser of the visitor, but not necessarily the identity of the visitor). This information is transmitted to us each time our website is visited, and these cookies allow us to collect and store information such as the type of Internet browser and operating system a visitor uses; the date, time and duration of the visit to our website; the Internet address of the website from which they linked to our website; and the pages they visited while on our website. Unless a visitor actively submits Personal Information while on our website however, we will not normally be able to determine the identity of visitors to our website.
How We Use and Disclose Your Personal Information
If we use or disclose Personal Information for a purpose other than those identified above, we will take all necessary steps to obtain your consent prior to doing so.
You may refuse to provide Personal Information to True North Home Solutions and may, subject to legal or contractual restrictions and reasonable notice, withdraw consent at any time to our continued use and disclosure of Personal Information previously collected. Please note that refusing or withdrawing your consent in respect of our handling of certain Personal Information may result in us being unable to provide you with certain products and services. You can withdraw your consent at any time by writing to the Privacy Officer at the address at the end of this Policy. You may also opt out of continuing to receive communications from True North Home Solutions in respect of products and services of True North Home Solutions or third parties other than those which you have inquired about or are receiving.
How We Safeguard Your Personal Information
We take the responsibility of safeguarding Personal Information very seriously and in doing so we employ various physical, electronic and procedural safeguards to protect such information. We also limit access to Personal Information regarding our clients to those employees, agents, affiliates and service providers who need to know such information in order to provide services to our clients or to maintain those products or services.
We only retain Personal Information for as long as is necessary to fulfill the purposes for which it was originally obtained, unless we are required or permitted by law to retain the information for a longer period. When Personal Information is no longer needed or permitted to be retained, it is securely destroyed or made anonymous as appropriate.
Accuracy and Access to Your Personal Information
We strive to ensure that all Personal Information is accurate, correct, and up-to-date, and take all reasonable efforts to ensure that the integrity and accuracy of such information is protected.
You can ask to see the personal information that we hold about you. If you want to review, verify or correct your personal information, please contact our Privacy Officer using the contact information set out below. Please note that any such communications must be in writing.
When making an access request, we require specific information from you to confirm your identity and right to access, as well as to search for, and provide you with, the personal information that we hold about you. We may charge you a fee to access your personal information; but we will advise you of any fee in advance. If you need help in preparing your request, please contact the office of our Privacy Officer.
Here are only a few circumstances under which we will not comply with your request to provide you with access to your Personal Information. These circumstances include:
- If doing so could reveal Personal Information about a third party and, if the third party is in the province of Quebec, if the disclosure could seriously harm that third party;
- If the information is subject to solicitor-client privilege or was generated in the context of a formal dispute resolution process; or
- If the information relates to the actual or suspected breach of an agreement or of applicable law.
True North Home Solutions may not be able to provide you with access to your personal information where such refusal is permitted or required by applicable law or regulatory requirements. True North Home Solutions will inform you of the reasons why, subject to any legal or regulatory restrictions, access has been denied.
Questions or Concerns
True North Home Solutions
7250, Keele Street #423,
Concord, ON L4K 1Z8
Telephone: 1 (800) 875-5930
All enquiries will receive a timely response.