FAQs

True North Home Solutions is an independent home services company currently operating in Ontario. We provide consumers with green options for their HVAC needs. From water heating to gas furnaces we are the one stop for your home heating and cooling needs.

We believe in providing you the highest efficient products at the lowest prices. We research the market to ensure that you get the best value for your money. We also offer a complete 10-year parts and labor warranty.

True North Home Solutions is fully licensed to install and service any HVAC equipment in Ontario and across Canada. We are registered with the Technical Standards and Safety Authority. For more info please visit www.tssa.org.

With True North Home Solutions you have the option to choose what is best for you. You can rent your product or finance it. You still receive the same 10-year parts and labor warranty and free installation. Finance options allow customers to payout their product without penalty, typically works out to be a lot less in cost over the term. There is no rate increase associated with this program Rental options are usually for consumers who may not be planning to stay in the current home for long. Rate increases are typical when renting.

True North Home Solutions trained sales staff and technical teams are committed to educating you on the right product for your home. We will do a quick consultation with you at your home to help you understand and choose the right product that gives you the comfort and energy savings you deserve.

True North Home Solutions uses high quality products to ensure that our customers are satisfied. We use manufacturers such as Goodman, Bradford White, Rinnai and Noritz.

Yes, we only use Energy Star qualified products. Our products are a combination of performance, reliability and efficiency ensuring you are satisfied with your new product.

If you are renting your product you must transfer responsibility of the water heater to the new homeowner under the purchase and sales agreement. This ensures that the product will be transferred and the new homeowner will be responsible for all remaining rental fees associated to the product. If you have financed the product you may elect to buyout the product, there is no prepayment penalty for ending your finance agreement early. Don’t forget to contact us for all your HVAC needs for your new home at 1 (800) 875-5930

Call us at 1 (800) 875-5930 to book a service call. We will send a licensed technician to repair your product. If the product needs to be replaced, it will be replaced at no cost to you.

You may buyout your product at anytime without penalty. Please call us at 1 (800) 875-5930.

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